We Turn 10!

Today Smart Commercial Solar turns 10 years old!  We were Incorporated on the 9th of February 2012. We are now one of the most prominent and arguably most respected commercial solar company in Australia. We have installa...

With 25 & 30-year panel warranties as standard, it's important to know what it means and what to do when something goes wrong. Solar Panel Warranties cover two core components:

 

10 Year Manufacturers Guarantee

This ensures that modules are free from defects in design, material, workmanship or manufacture, that may impede their functioning. It also ensures that they will conform to the specifications and the drawings applicable.

 

Linear Power Warranty

This means that the panel output will not decrease beyond warrantied values. For example, 2.5 % in the 1st year, thereafter an additional 0.7% per year, until it is 80.7% in the 25th year.

 

Issue Rectification 

So what happens when something goes wrong? Panel warranties are honoured in the following ways.

Refund

Refund of the historical purchase price of the relevant product(s), annually reduced by a linear depreciation, taking into account an anticipated life-time of 25 years.

Repair

In some cases, repair of the defective Product(s) will be required, at no charge.

Replace

Traditionally, the preferred method is to replace the defective module or part with a new or remanufactured equivalent, at no charge.

 

What is The Claim Process?

In making a claim under panel warranty there is a clearly defined process, formulated to aid a speedy rectification of the issue. It is as follows;

Screen Shot 2021-03-24 at 10.42.52 am

Get Solar For Your Business With No Upfront Cost

Image CTA

Related Articles

A Smart Guide To Performance Security: 5 Year Generation Guarantee

How it works Every proposal is offered on a realistic performance estimate. This is based on weather data over the las...

Smart Guide

Smart Guide to Maximising the Benefits of Installing Multiple 100kW Systems

Typically large solar systems (over 100kW) means you only earn rebates over time (LGC’s). This means longer break-even...

Smart Guide

A Smart Guide To Power Factor: Power Factor Explained

Power Factor is on your bill but what is it? And why do we have to correct it?

Smart Guide

Back to insights & our latest articles

Back to Articles