capabilities service

Energy assets require detailed monitoring and maintenance to optimise performance. Our Service department actively monitors and maintains over 1000 solar systems across Australia and The Pacific Islands.

 

WE GIVE YOU THE TOOLS TO UNDERSTAND EVERY ASPECT OF YOUR SYSTEM’S PERFORMANCE

Customers receive a monthly report outlining system performance, environmental savings and generation targets.

The monthly report acts as a fault log, allowing our Service Team to identify any issues and how they were rectified. If this has an impact on performance the customer is made aware within the report.

SERVICE monitoring lowres
 

OUR MONTHLY REPORT RECORDS ALL YOUR GENERATION, ENVIRONMENTAL AND SYSTEM DATA IN ONE PLACE - WE TRACK YOUR INVESTMENT FOR YOU.

A detailed performance audit is completed at the end of every operating year. Actual generation is compared to forecasted generation to ensure the system is performing in line with its 5 Year Generation Guarantee.

If a systems performance falls below target, the customer is eligible for a Lost Generation Claim. This is detailed within the Solar Feasibility Study at the beginning of the project and will act as the record for future claims.

service systemauditing
 

If your business is a contender for future system expansion or technology upgrades, our service team will monitor your system and notify you when this makes sense.

We can:

  • Schedule a larger installation into manageable sections

  • Add storage to a solar system later down the line

Where a storage solution makes operational sense, but is not financially feasible our Service Team will monitor tariffs, cost of product and notify that business when it does make sense.

WANT TO MEET OUR HEAD OF SERVICE AND THE REST OF THE TEAM?

EXPLORE OUR OTHER CAPABILITIES

 
Capability Statement

Learn More

Want a copy of our Capability Statement?

 
We are currently
closed
Mon
8am - 6pm
Tue
8am - 6pm
Wed
8am - 6pm
Thu
8am - 6pm
Fri
8am - 6pm
Sat
9am - 1pm
Sun
Closed